Privacy Policy

This policy states that PCM Travel Agency, with a registered address of B-12, 3rd, 4th Floor, New Multan Nagar, New Delhi, Delhi 110056 has a responsibility to protect your privacy and security by securing your data. This Privacy Policy describes the ways we collect and process your personal information before and during our relationship with you.

• Airlinesssupport.com will not share your personal information.
• All credit/debit card details as well as personally identifiable data will not be stored or sold, traded, or leased out to any third party.
• Service/Delivery Policy: PCM Travels Agency("Airlinesssupport.com") will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries under the law of INDIA.
• The law and jurisdiction that governs the site: "Any purchase, dispute or claim arising from or connected with this website will be governed by and interpreted according to the laws of the INDIA".

What is the reason we keep your personal information?

If you book flights through our website or sign up for our newsletter, we collect certain personal details regarding you. We automatically collect data about your interactions with our website and your communications with us. This includes information we collect from the devices you use to browse our site. It could contain your personal information, such as name, phone numbers, addresses emails, and financial information like the details of your credit card (in the context of online purchases). We also gather your device's information, including the URL of your website, the pages viewed, referral URLs, statistics browsing history as well as IP address and website log information. Cookies or unique identifiers as well as other similar technology gather details about the pages you visit, the links you click on, as well as other actions that you might undertake while using our site and services.

When you book a room through us, or you sign up for our monthly newsletters unless we specify otherwise before confirming the booking. You can opt out at any time, by clicking the link you see in every newsletter that is to this end. If you supply us with your contact email address but you're unable to complete your booking we need to make use of it to contact you in a more personal manner and assist you in making your reservation, in case you're still interested. We will also use it to remember you next time you return to our website to enhance our service. We also reach out to you via WhatsApp to keep you informed about the latest deals periodically.

What's the legal basis for processing your personal information?

The processing and collection of your personal information is primarily dependent on the contractual relationship that you have with us. When we send out our newsletters to you or utilize the email you provide to reach you in a personal way or when we offer you deals via WhatsApp Messenger, this is due to our genuine interest in offering you our services.

For how long will we keep your information?

We will store your data as long as we have legal obligations concerning the services we offer to you. Apart from the previous, if you have signed up for one of our publications, then we will save your address for this reason until you request to unsubscribe by yourself. Additionally, if you provide us with your email address and you're not able to complete the booking, we'll retain your contact email for a short time and, in any event up to a maximum duration that is 12 months.

Transparency of your personal information

You acknowledge that we are entitled to communicate your information with: data with:

• Any members of our group, that is our subsidiaries or our ultimate holding company, and its affiliates.
• Third parties selected, including suppliers, business partners, and sub-contractors to perform the obligations of any contract we conclude in business with them or with you.
• Companies that can fulfill your booking, including airlines as well as travel companies.
• If we are required to share or disclose your personal information to fulfill any legal obligation or other agreements, or to safeguard your rights or property or security of the Flights our website and internal purposes, such as troubleshooting and data analysis and testing, research for survey and statistical for purposes.
• To evaluate or assess the effectiveness of advertisements we offer to you and other users.

What we do with the personal information we gather from you

We may use your personal information to fulfill a variety of business requirements and to fulfill legal requirements. Below is a list of the ways we utilize your data and what legal grounds. :

• We comply with our contract with you and/or handle your proposed or booked booking by processing your reservation or proposal, sending you the flight itinerary and other information associated with your booking, or contacting you if there's any issue with your booking (for instance, sending you a message of service or an email to notify you that your reservation is not completed).
• PCM Travel Agency processes payments for your booking, processes requests for refunds, and also audit or account purposes.
• We communicate and communicate with you at various times during your journey, in the event there's an issue that is related to your booking
• We always notify you about changes to your flight schedule (for example, if your delay or flight has been canceled)
• We customize the services we offer and offer special deals specifically for our customers (for instance, knowing about prior transactions, travel experiences, or preferences, as well as tailoring how we provide our services to meet your preferences and your profile)
• We manage all aspects that are related to your travel such as the handling of ground (such as baggage or baggage claims) Airport operation (such as check-in) as well as the delivery of food orders or any other issues that are related to your trip.
• Once we have your information, it is easy for us to collect the dues from you to make the reservations.
• We could contact you to serve any of the purposes mentioned above by telephone, Whatsapp Message, Email and SMS, or even Post.

Secure as well as Safety of Data and its Storage

We will do our best to implement appropriate measures to ensure its security and privacy, as well as to protect it from being changed, damaged, or destroyed by unauthorized individuals. Concerning the security and protection of the data we store, PCM Travel Agency assures that they will implement appropriate security measures against the unlawful or unauthorized processing of personal data and against accidental loss or damage to personal information. The data will be processed legally with your permission for the purpose for which it is required and is not kept longer than legally required. We will only use any specific type of personal information that relates to you for personal, legal, or administrative purposes and to allow us to comply with the legal requirements.

Social Media & Marketing

We permit you to share information and pages from our site on social media sites. Additionally, these sites could allow us to access private information that they have gathered from you, such as content you have liked or watched as well as information regarding advertisements you might have seen and clicked. By affiliating your account to accounts managed by social media by granting us to access your personal information and agreeing that we may retain, collect, and store the information we obtain via these platforms in compliance with the privacy policies. We may also use different technologies that are available on social media websites, including plug-ins. We can also contact you for marketing reasons, for example, to inform you about our services and promotions, including travel deals and offers, and share information with you periodically. You have control over the messages and emails you receive. You can change your preferences and unsubscribe at any time through your Account or Email by clicking on the links within our emails, or by contacting us via the contact information below. Even if you've unsubscribed to the marketing emails we'll still be required to contact you regarding your reservations with us via another marketing channel.

Webmaster

All images, graphics, and other information included on this site are believed to belong in the "public domain" If you own any content used on this site and do not agree with its use on our website, please email the webmaster and the material will be removed immediately of our servers.

Modifications to our privacy policy

Any changes that we can make to the privacy guidelines shortly will be announced on this website and, if appropriate we will notify you via email. Check back often for any changes or updates to our privacy policies.

Your personal information(Name mobile, Email, City, Query) supplied is not transferred, sold, or shared with third parties. We use the information we collect to keep you informed about our projects and company and to contact you should you think it is essential.

Your choices regarding how we make use of your personal information

Marketing
If you don't want to receive marketing messages from us, then you have the option of opting out using the link located in the footer of every email you receive. You can then change your preferences for communication. You can also notify us by WhatsApp via email, telephone, or fax to let us know that you don't want to receive special offers via the WhatsApp Campaign. We don't provide any of your details to third organizations for their advertising purposes without your permission.

Advertising
If you do not wish to be a part of our marketing programs, you can opt-out by following the instructions included in the ad. Once you opt out, the personalized advertisements will cease, however, they will continue to permit your personal information to be gathered, as detailed in the privacy policies. We do not permit third parties to track or collect the personal information we collect from our sites to use for their marketing purposes without providing content.

Contacting us and making complaints

If you require any other information about any part of this notice or related inquiries, comments, or complaints about our privacy policy, or wish to inform us of a change or correction to your personal information, would like a copy of the information we collect of you, kindly contact us [email protected] and write us on PCM Travel Agency B-12, 3rd, 4th Floor, New Multan Nagar, New Delhi, Delhi 110056

Refund/Return Policy

Refunds are only made via the original mode of Payment.